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How do I enter Toontown?

Before you can enter the Tooniverse, you will need to install the Toontown Rewritten Launcher from the Play page, and then log into the launcher from your computer after installation. Being logged in to our website does not allow you to log into the game itself!

Once you enter your username and password on the Toontown Rewritten Launcher, it'll download the required game files. This could take a few minutes depending on your internet connection. Once it's ready to go, the game will launch and take you to Toontown!

What are the system requirements to play Toontown?

Toontown Rewritten must be played on a Windows, Mac, or Linux computer. Unfortunately, the game isn't built for mobile devices - but we hope to change this in the future! Visit our Play page for the most updated system requirements for Toontown Rewritten.

How do I know my operating system or antivirus program?

Your operating system, commonly referred to as an "OS" is the type of software that your computer is running on.


If you're using an Apple computer, you are either using OS X or macOS. If you're using a standard PC, you're most likely using Windows (popular versions are Windows XP, Vista, 7, 8.1, and 10). Note that an operating system is different from your computer manufacturer. (Dell, HP, Acer, and Lenovo are computer manufacturers, not operating systems, however most of these manufacturers distribute Windows PCs.)


An antivirus program is what protects your computer from malicious files. Common antivirus programs are AVG, Avast!, Avira, ESET Nod32, Kaspersky, Sophos, Windows Defender, and McAfee. Search your computer for these programs to see if they are installed.

What if my Mac is running OS X 10.7.5 or below?

Unfortunately Toontown Rewritten is no longer compatible with OS X 10.7.X, so you will need to upgrade your operating system to the most recent version of the Mac operating system before you will be able to log in. The good news is, you can upgrade your OS for free through the App Store! Once you upgrade your operating system, try logging into Toontown Rewritten once more.

I get an error message that my files are out of date. What do I do?

If you receive the error that says your files are out of date, follow the instructions below based on your operating system:


Windows:

Close the Toontown Rewritten Launcher, and delete the files "TTREngine.exe" and "TTRGame.vlt" from your Toontown Rewritten install directory. This directory is commonly located under C:\Program Files (x86)\Toontown Rewritten. Once you have deleted these files, open the Toontown Rewritten Launcher and attempt to log in again.


Mac:

First, try these steps to remove the Toontown Rewritten cache from your system.


  1. Open up a Finder window.
  2. While holding down the Option key, open the "Go" menu from the top menu bar.
  3. Click on "Library" when it shows up.
  4. Open the "Caches" folder and look for a folder named "com.emerys.Toontown-Launcher." 
  5. Delete that entire folder, and then empty your Trash.
  6. Reopen the launcher and try logging in once more.


If the above steps still didn't work, try to download this folder of Toontown Rewritten files. Once the download is complete, double click on it to unzip the folder, and then replace your current Toontown Rewritten folder contents with the contents of that folder.


  1. Open Finder, press Command-Shift-G.

  2. Type in to the box: ~/Library/Application Support/Toontown Rewritten/

  3. Delete all of the files in this folder, and then empty your system's trash.

  4. Copy the files from the folder you downloaded above to the folder you just emptied.

  5. Try logging into the launcher again. Make sure that you aren't clicking on the Toontown Rewritten file in the Application Support folder. Instead, you should still be using the same icon that you have always used to launch the game.


If you continue receiving this error after these steps, contact [email protected].

I'm getting an error message that my computer can't reach Port 7198. What do I do?

Before anything, check the top of the Toontown Rewritten website or the "News" section of your launcher to see if there are any known game issues at the moment. The game servers may be down, or undergoing maintenance.


If there are no issues reported, make sure that your firewall doesn't have port 7198 blocked. We need that port to be unblocked for you to enter Toontown! To unblock port 7198, follow the steps below based on your operating system:

Windows:

  1. Open the Control Panel
  2. Click "System and Security"
  3. Click "Windows Firewall"
  4. In the left pane, click Advanced settings. (Administrator permission required. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.)
  5. In the Windows Firewall with Advanced Security dialog box, in the left pane, click Outbound Rules, and
  6.  then, in the right pane, click New Rule.
  7. In the doalog box that opens, choose "Port" and click "Next"
  8. Select "TCP" and select "Specific Remote Ports" and type in 7198, then click "Next"
  9. Select "Allow the connection", then click "Next"
  10. Select "Private", then click "Next"
  11. Name: Toontown Rewritten
  12. Click "Finish"

Mac:

  1. Open System Preferences > Security & Privacy > Firewall > Firewall Options.
  2. Click Add.
  3. Choose Toontown Rewritten from the folder you have it installed in and click Add.
  4. Ensure that the option next to the application is set to Allow incoming connections.
  5. Click OK.

NOTE: Different versions of your operating system may be slightly different, but the basic process is the same!

I'm having trouble getting into the game on Windows. What do I do?

Try following these steps to see if they help you get back into the game: 

 
  • Uninstall the game, then re-install it. You can download the newest launcher on our Play page. Make sure you save all your screenshots to a separate location on your computer!

  • Try running Toontown Rewritten as a system administrator. To turn on this setting, go to the Toontown Rewritten folder (Usually in C:\Program Files\Toontown Rewritten or C:\Program Files (x86)\Toontown Rewritten), right click on "Launcher.exe", click "Properties", and select the "Compatibility" tab. Check the box that says, "Run this program as an administrator". 

  • If you are using Windows 7 or higher, try turning on compatibility mode for the Launcher. First try setting it to Windows 7. If using Windows 7, try setting it to Windows Vista or Windows XP. To turn on compatibility mode, go to the Toontown Rewritten folder, right click on "Launcher.exe", click "Properties", and select the "Compatibility" tab. Check the box that says, "Run this program in compatibility mode for:" and make your selection from the dropdown menu.

  • Make sure your antivirus isn't blocking Toontown Rewritten. For some reason, some antivirus software does not allow Toontown Rewritten to fully download or install.  Please try temporarily disabling your anti-virus and running or downloading the Toontown Rewritten Launcher again. 

  • If your username or password contains an accent or other special character, the launcher will crash. Try changing your password if this is the case! We're working to resolve this issue in the future.

  • Make sure that you have an audio device plugged into your computer, and that your audio drivers are up to date. On some computers, the game will crash without a default audio device connected.

  • Some Windows XP users have reported that they needed to update Microsoft Net Framework 4.0 and Microsoft Visual C++ in order for problems to go away. Keep in mind that since Microsoft has chosen to end support for Windows XP, Toontown Rewritten has stopped providing support for Windows XP as well. If you're on Windows XP and none of these solutions work, we recommend upgrading to Windows 7 or above for the best Toontown Rewritten experience.

  • You may be lacking graphics drivers with OpenGL support. Follow these steps to make sure your graphics card is up to date:

    1. Try installing the most recent graphics drivers from the manufacturer's website. If you have an Intel graphics card, use Intel's website to update your drivers. If you have an AMD graphics card, use this guide from AMD's website. 
    2. Alternatively, if you are running an Intel graphics card/cpu, try installing a media accelerator from Intel's website.
    3. Make sure that your computer has taken all of the Windows updates available so that everything is up-to-date!
    4. Try playing in Windowed mode at a lower resolution. You can change this setting in your Shticker book on the Options page.

  • Right-click on your launcher icon, and in the dialog box that opens, click the "Shortcut" tab. Verify that the Target is "<Path to Your Toontown Rewritten Folder Here>\Launcher.exe". If the target is TTRengine.exe change it to Launcher.exe, then click "OK".

  • Make sure your launcher is not "Read Only". Right click the launcher icon and select "Properties", then "Security". Verify that each user group is allowed Full control, including: Modify, Read & Execute, Read, Write.

  • When the time, date, or time zone settings are not set properly on your computer, or your CMOS battery is failing, you may have some issues. To resolve this, please try resyncing your clock. Instructions can be found on this third party guide. We also suggest that you clear your cookies and cache after you make these changes.

I'm using Kaspersky Antivirus and can't log into the game. How do I play?

We have been receiving a lot of reports from Toons who use Kaspersky Antivirus that they've had trouble entering the game. Our developers are aware of the issue and are working hard to fix it, but unfortunately the only solution we have at this time is to uninstall Kaspersky Antivirus and use a different antivirus program. Kaspersky Antivirus and Toontown Rewritten just don't get along very well!


You can see if Kaspersky Antivirus is the problem by disabling it before logging into the game. If you can access Toontown Rewritten when Norton antivirus is disabled, then you know that it is causing your problems and you will have to replace it with another antivirus program. If you need help or antivirus recommendations with this process, feel free to email [email protected].

I'm experiencing a lot of lag and crashes. How can I stop this?

While many crashes can be caused by bugs in the game, there are a few things you can try to help reduce them on your end:

  • If possible, connect to your internet directly with an ethernet cable to prevent poor Wi-Fi connections.
  • Try playing in Windowed mode at a lower resolution. You can change this setting in your Shticker book on the Options page.


Windows Troubleshooting:

  • Try running Toontown Rewritten as a system administrator. To turn on this setting, go to the Toontown Rewritten folder (Usually in C:\Program Files\Toontown Rewritten or C:\Program Files (x86)\Toontown Rewritten), right click on "Launcher.exe", click "Properties", and select the "Compatibility" tab. Check the box that says, "Run this program as an administrator". 

  • If you are using Windows 7 or higher, try turning on compatibility mode for the Launcher. First try setting it to Windows 7. If using Windows 7, try setting it to Windows Vista or Windows XP. To turn on compatibility mode, go to the Toontown Rewritten folder, right click on "Launcher.exe", click "Properties", and select the "Compatibility" tab. Check the box that says, "Run this program in compatibility mode for:" and make your selection from the dropdown menu.

  • Some Windows XP users have reported that they needed to update Microsoft Net Framework 4.0 and Microsoft Visual C++ in order for problems to go away. Keep in mind that since Microsoft has chosen to end support for Windows XP, Toontown Rewritten has stopped providing support for Windows XP as well. If you're on Windows XP and none of these solutions work, we recommend upgrading to Windows 7 or above for the best Toontown Rewritten experience.

  • When the time, date, or time zone settings are not set properly on your computer, or your CMOS battery is failing, you may have some issues. To resolve this, please try resyncing your clock. Instructions can be found on this third party guide. We also suggest that you clear your cookies and cache after you make these changes.



If all else fails, send a bug report to [email protected]. Our developers will investigate the issue and get right on the case!

None of the troubleshooting steps worked for me. How can I get help with my problem?

If none of the suggestions above solve your issue, let us know and we will forward your issues to the Toon Council for further investigation! We will need your most recent Toontown Rewritten log file, as well as your Launcher.exe.log file or a crash.txt file if available. Here's where you can find these log files:


Windows:

Your Toontown Rewritten Folder containing log files can usually be found in one of the following locations:
C:\Program Files\Toontown Rewritten\
C:\Program Files (x86)\Toontown Rewritten\


Mac:

Open Finder, press Command-Shift-G.

Type in to the box: ~/Library/Application Support/Toontown Rewritten/logs.

We will also need your system specifications to better assist you:

  • Operating System:
  • CPU:
  • RAM:
  • Available Disc Space:
  • Graphics Card:


Once you have all of this information, send a detailed explanation of your problem to [email protected]. We'll get you back into Toontown as quickly as possible!